FAQs

You can book tickets for any of our cruises online via our Timetable page, this is the easiest way to book and you will receive a confirmation by email with all of the details for the cruise you have booked. You can also book tickets over the phone but please note that written confirmation cannot be issued for a booking made over the phone. You will need to pay in advance for any bookings that you make either online, over the phone or in person at our booking offices.

Yes. We strongly recommend booking in advance via our website to guarantee your space, as our popular cruises often sell out, particularly during school holidays and the summer season.

If you have purchased a ticket for a cruise and it is your choice not to sail, we cannot offer you a refund. Many of our cruises are fully booked in advance and we have to turn people away. We will only offer refunds if we have made the decision to cancel a trip.
If we receive enough notice to be able to resell your tickets then you may be offered to transfer your tickets to a later date, however this is at the managers discretion and their decision is final.

Some of our cruises are subject to weather, tide, and local conditions. Your safety aboard our boats is paramount to us and therefore it is sometimes necessary to cancel or postpone a trip.

The River Exe is very calm, and these cruises are rarely affected. However, any seagoing cruises can be affected by changes to the weather, especially strong winds. It is advisable to call us on 01395 222144 if you are unsure about the status of your cruise, particularly if you are travelling a long distance to us. If we cancel your cruise you will receive the option to transfer your ticket to another date or receive a refund.

Yes, both of our vessels are available for exclusive boat hire from Exmouth and a few other locations, please view our Private Charter page for information and prices.

Please arrive at least 15 minutes before your scheduled departure time. This allows for smooth boarding and ensures the boat can depart promptly on the tide. The departure time can be found on your booking confirmation email or our timetable page.