Refunds Policy
All bookings are non-refundable, unless we cancel a cruise for any reason. Bookings are also non-transferable, unless we cancel a cruise for any reason.
Boarding
Boarding generally commences approximately 15 minutes prior to the departure time of the cruise and we would therefore recommend that you arrive no later than 15 minutes prior to the departure time for your cruise. You must speak to a member of our staff before joining a queue, to allow them to issue your boarding pass and direct you to the correct departure point for your cruise.
Do not go straight to the boat departure point as we have more than one departure point in separate locations and you may be in the wrong queue. We cannot accept any responsibility if you go straight to a departure point and miss the boat due to it being the wrong departure point for your cruise.
We cannot wait for late arrivals and cannot accept any responsibility if you miss your cruise for any reason. You will not be entitled to a refund or a transfer of your booking if you miss your booked cruise.
Discounts Vouchers or discounts cannot be applied after a ticket has been purchased. We offer one adult and one child rate per trip and are unfortunately unable to offer free places to carers, guardians or similar due to passenger number restrictions on our vessels. Evidence of discount entitlement will be required and pre-booking is essential.
Group Bookings
We are happy to take group bookings and offer a discounted rate to groups of 15 or more. This is on the understanding that final numbers and collective payment will be given two weeks before sailing with the exception of our Special Events where we require final numbers and full payment one month prior to the trip.
Risk Assessment
If you require a Risk Assessment please email info@stuartlincruises.co.uk. We are happy to help with any questions.
Accessibility
Our vessels are accessible for the majority of people with reduced mobility or who have a disability. Not all of our trips are suitable for persons with a mobility disability, please speak with us directly about your requirements. Our vessels are not designed or adapted to suit wheelchair users and we are unable to offer a wheelchair accessible toilet.
Our accessibility statement is available on request. We are happy to help with any questions.
Catering
Our vessel have licensed bars on board serving hot and cold drinks, alcoholic and non-alcoholic and snacks including crisps, biscuits and chocolate. If your cruise includes a Devon Cream Tea this will be served to you during the trip. We are only able to cater for dietary requirements such as intolerance or allergies with advanced warning. Trips that are inclusive of catering must be booked in advance and are not refundable after purchase.
Special Events
Tickets for Special Events, particularly those that are inclusive of food, should be paid for at the time of booking and are non-refundable.
Private Charter
Provisional Bookings will be held for a maximum of two weeks. Confirmation is via completion of a booking form and payment of a non-refundable £200 deposit. The final balance is due one week before sailing and is non-refundable once paid. We are unable to decrease the number of passengers once payment has been processed, increases to passenger numbers are at the discretion of the caterer.
Stuart Line Cruises reserves the right to cancel or refuse any booking that they feel will be detrimental to the safety of passengers, crew or vessels. The Management’s decision is final.
You are not permitted to bring your own alcohol on the boat, only drinks purchased from the on board bar maybe consumed during a trip, including soft drinks.
No one believed to be under the influence of alcohol or drugs will be permitted to board a vessel.