Privacy Policy

Last updated 14/02/25

1. Introduction

Stuart Line Cruises (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website (www.stuartlinecruises.co.uk) or use our services. We are located at Exmouth Marina, Exmouth, UK, EX8 1TN.  

2. Data Protection Officer

Our Data Protection Officer is Lauren Clark, who can be contacted at info@stuartlinecruises.co.uk or 01395 222144.

3. Information We Collect

We collect the following types of personal data:

  • Identity Data: Name, age
  • Contact Data: Email address, physical address, phone number
  • Technical Data: IP address, location data, browsing history
  • Purchase Data: Purchase history, payment information
  • Marketing Data: How you heard about us
  • Usage Data: Information about how you use our website.

4. How We Collect Information

We collect this information through:

  • Forms: Contact forms on our website.
  • Cookies and Tracking Technologies: We use cookies and similar technologies for website analytics (Google Analytics), targeted advertising (Facebook Ads, Google Ads), and email marketing effectiveness tracking (Mailchimp). Our Cookie Policy provides details about these technologies and your choices: [Link to Cookie Policy – https://www.stuartlinecruises.co.uk/cookie-policy-uk/].
  • Third-Party Booking Platform: Digitickets.
  • Mailchimp: For use of newsletters

5. Why We Collect Information

We collect your personal data for the following purposes:

  • Order Fulfillment: To process your ticket purchases and provide you with our services.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Website Improvement: To analyze website usage and make improvements (using Google Analytics).
  • Marketing: With your consent, to send you marketing emails and newsletters (via Mailchimp).
  • Targeted Advertising: With your consent, to display targeted advertisements on other platforms (Facebook Ads, Google Ads).
  • Legal Compliance: To comply with applicable laws and regulations (e.g., tax purposes).

6. Sharing Your Information

We do not sell your personal data. We only share it with third parties who assist us in providing our services, such as:

  • Payment Processors: To process your payments.
  • Third Party Booking Platform: Digitickets.
  • Internal Staff: We share data internally for the purpose of customer service and order fullfilment.

We ensure that these third parties have appropriate data protection measures in place.

7. Internal Data Transfers

We may transfer your data internally for the purpose of customer service and order fullfilment. We ensure any data is physically locked away in a safe each time the office is unattended and is behind secure passwords if in the cloud.

8. Data Retention

We retain personal data for 10 years for tax purposes.

9. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.  
  • Rectification: You can request that we correct any inaccuracies in your personal data.
  • Erasure: You can request that we delete your personal data under certain circumstances.  
  • Restriction of Processing: You can request that we restrict the processing of your personal data under certain circumstances.  
  • Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.  
  • Objection: You can object to the processing of your personal data for marketing purposes.  
  • Withdrawal of Consent: You can withdraw your consent to the processing of your personal data at any time.

10. Exercising Your Rights

To exercise any of these rights, please contact us at info@stuartlinecruises.co.uk.

11. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. These measures include secure passwords, two factor authentication, and physical security measures.  

12. Data Breaches

We have never experienced a data breach.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website.  

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@stuartlinecruises.co.uk.

15. Complaints

If you wish to make a complaint about how we collect and use your data, please visit https://ico.org.uk/make-a-complaint/

16. Marketing

By accepting cookies on our website, you agree with the installation of third party tracking with Facebook and Google. We use this information for targeted adverts within the relevant platforms online.

For our mailing list, you must opt-in and provide use with your email address. This is managed within Mailchimp. You may request to be unsubscribed at any point via the marketing emails. We periodically remove email addresses for those who do not open 5 emails in a row.

When working with third parties, for example, with a partner for a competition, information will be shared between both companies. This information will be provided by you at the time of entering, for example, the competition and made very clear at the time of entering.