Great Little Breaks

Please read our Terms and Conditions thoroughly before finalising your booking.

Cancellations Policy

All bookings are non-refundable and non-transferrable unless we cancel a cruise for any reason.

Stuart Line Cruises place the health and safety of passengers first and reserve the right to alter or change a cruise as we feel necessary.

Stuart Line Cruises reserves the right to cancel or refuse any booking that they feel will be detrimental to the safety of passengers, crew, or vessels. The Management's decision is final and non-negotiable.

All cruises are subject to suitable weather and tides on the day and whilst we endeavor to keep passengers informed of any changes to the anticipated trip, this may not always be possible and it is possible that last-minute cancellations may be necessary.

Ticket Collection and Boarding

In our efforts to reduce our environmental impact, this cruise is ticketless. We will be operating a boarding list and you will need to provide the surname of the booking at the point of boarding.

It is your responsibility to ensure that you are ready to board the boat for your cruise no later than 15 minutes prior to the departure time of your cruise, having first reported to our Booking Office to confirm the departure point.

You will not be entitled to a refund or transfer of your booking if you are late and miss your cruise for any reason and Stuart Line Cruises accepts no responsibility for your journey to us or for your ability to park in time for your cruise departure.

Seating

This cruise will go ahead regardless of rain or shine and you are therefore advised to dress appropriately for the weather. We cannot guarantee upper / lower deck seating positions for any passengers, and we do not operate any form of priority boarding - it is simply first come, first served.

We do not accept any responsibility if you are unhappy with your seating position and you will not be entitled to a transfer or a refund of your booking if you are unhappy with your seating position.

Planning your Visit, Finding Us and Parking

You will receive a confirmation email once you have completed your booking; it is your responsibility to read your email confirmation carefully as it contains important information about your booking. If you do not receive a confirmation email or you are unsure about anything relating to your booking or cruise, it is your responsibility to call our friendly team on 01395 222144 or email info@stuartlinecruises.co.uk for clarification.

As above, Stuart Line Cruises accepts no responsibility for your journey to us, including unexpected delays, parking challenges or any other factors which may inhibit your ability to get to your booked cruise in time for the departure. You will not be entitled to a refund or a transfer of your booking if you are late and miss your cruise for any reason.

Accessibility

Our vessels are accessible for the majority of people with limited or reduced mobility and for those with disabilities. However, our boats are not designed, nor have they been adapted, for wheelchair users.  Whilst we can accommodate manual wheelchairs on most circular trips from Exmouth, it is essential to contact us before making a booking so that we can offer bespoke advice on suitability of specific cruises. Our boats do not have wheelchair accessible toilets.

It is essential that you please call us on 01395 222144 or email info@stuartlinecruises.co.uk before making a booking, if you would like to discuss access to the boat for persons with limited mobility.

Facilities

Our boats are equipped with fully licensed bars, serving a wide range of drinks and snacks. You are not permitted to bring drinks of any sort on board including flasks of tea or coffee and our staff reserve the right to confiscate alcoholic drinks which have not been purchased from our bar.

No person who is suspected to have consumed any quantity of alcohol prior to boarding will be permitted to board and our Skipper reserves the right to refuse boarding to any person. In this case, you will not be entitled to a refund or a transfer of your booking. The decision of the Skipper is final and non-negotiable.

Smoking is not permitted onboard our vessels and our Skipper and Crew reserve the right to request that cigarettes are extinguished without delay.

Catering

It is your responsibility to indicate/declare relevant allergies and dietary requirements at the time of booking.

Whilst we endeavor to ensure that food is prepared safely, Stuart Line Cruises cannot guarantee that cross-contamination will not occur during food preparation processes and passengers with food intolerances/allergies are strongly advised not to consume anything which is not in a sealed wrapper with all ingredients listed on the packaging.

Stuart Line Cruises accepts no responsibility for allergic reactions or ill health which may occur as a result of proximity to or consumption of food or drink aboard our vessels.

Safety

You are required to listen closely and adhere to your Captain’s Safety Announcement prior to the departure of your cruise and any subsequent safety announcements which may be made during your cruise.

Our boats are certified by the Maritime Coastguard Agency (MCA) and are fully equipped with all necessary safety equipment, as required by Law. Passengers are not permitted to touch any safety equipment other than in the case of an emergency.

Our Skipper and Crew reserve the right to end a cruise prematurely and return to dock if it is suspected that any safety equipment has been tampered with or any safety instructions or procedures are not being adhered to and the responsible person(s) will be requested to disembark immediately. In this case, you will not be entitled to compensation of any sort.

If you experience an incident of any sort during your cruise, it is your responsibility to report it to our Skipper/Crew as you feel necessary.

Questions?

If you are unsure of any aspect or have any questions about your booking or the cruise you intend to book, you are advised to contact our friendly team on 01395 222144 or email info@stuartlinecruises.co.uk.

If you require any of the above information in an alternative format, you are advised to contact us using the above details, prior to finalising your booking.

Declaration

By ticking the box and completing your booking, you are acknowledging that you fully accept and understand our Terms and Conditions.