Terms and Conditions
We place the heath and safety of passengers first and reserve the right to alter or change a trip as we feel necessary.
All sea going trips are subject to the weather and tides on the day, whilst we endeavour to keep passengers informed of any changes to the anticipated trip, this may not always be possible.
Tickets are not refundable or changeable unless we have made the decision to cancel the trip.
Vouchers or discounts cannot be applied after a ticket has been purchased. We offer one adult and one child rate per trip and are unfortunately unable to offer free places to carers, guardians or similar due to passenger number restrictions on our vessels. Evidence of discount entitlement will be required and pre-booking is essential.
We are happy to take group bookings and offer a discounted rate to groups of 15 or more. This is on the understanding that final numbers and collective payment will be given two weeks before sailing with the exception of our Special Events where we require final numbers and full payment one month prior to the trip.
If you require a Risk Assessment please click here to view. We are happy to help with any questions.
Our vessels are accessible for the majority of people with reduced mobility or who have a disability. Not all of our trips are suitable for persons with a mobility disability, please speak with us directly about your requirements. Our vessels are not designed or adapted to suit wheelchair users and we are unable to offer a wheelchair accessible toilet.
Our accessibility statement is available on request. We are happy to help with any questions.
Our vessel have licensed bars on board serving hot and cold drinks, alcoholic and non-alcoholic and snacks including crisps, biscuits and chocolate. If your cruise includes a Devon Cream Tea this will be served to you during the trip. We are only able to cater for dietary requirements such as intolerance or allergies with advanced warning. Trips that are inclusive of catering must be booked in advance and are not refundable after purchase.
Tickets for Special Events, particularly those that are inclusive of food, should be paid for at the time of booking and are non-refundable.
Provisional Bookings will be held for a maximum of two weeks. Confirmation is via completion of a booking form and payment of a non-refundable £200 deposit. The final balance is due one week before sailing and is non-refundable once paid. We are unable to decrease the number of passengers once payment has been processed, increases to passenger numbers are at the discretion of the caterer.
Stuart Line Cruises reserves the right to cancel or refuse any booking that they feel will be detrimental to the safety of passengers, crew or vessels. The Management’s decision is final.
You are not permitted to bring your own alcohol on the boat, only drinks purchased from the on board bar maybe consumed during a trip, including soft drinks.
No one believed to be under the influence of alcohol or drugs will be permitted to board a vessel.
Created: 16 th March, 2020
We have released the following statement with regards to the current COVID-19 pandemic.
The health and safety of our staff and the general public is our first priority. We would like to reassure you that we are closely monitoring UK Government and Public Health England advice on a daily basis. At present, the official advice is to assume business as usual and this is what we intend to do until further notice.
In line with daily risk assessments carried out, we have implemented what we believe to be appropriate infection prevention and control measures within our business, in order to protect our staff and the general public so far as is reasonably possible. This includes the display of informative posters on handwashing techniques, common symptoms of COVID-19 and what to do if you feel unwell.
These posters adhere to official UK Government, Public Health England and the National Health Service advice. In addition, passenger numbers will be limited in order that passengers can either be out in the fresh air or if under cover, are not
seated too close together.
At present, we urge people not to panic but to take reasonable precautions in order to protect themselves and those around them.
Based on current advice, we will not be cancelling any events at present however, we are aware that this situation is fast-evolving and advice may well change in the coming days and weeks. As such, our usual cancellation policy will apply.