We sail throughout the year and will always have at least one type of trip scheduled
For trips in the week ahead please see the Timetable
If we do not have a schedule showing for the dates you require please Contact Us
How do I book a place on a cruise?
To reserve your place on a cruise you simply need to telephone the booking hotline on 01395 222144. You will be asked for your surname and the number of people in your party. We may also ask for your telephone number.
If you are booking for something other than a River Cruise you will be asked for payment in advance. We accept Visa, MasterCard and Maestro(switch). Your tickets will then be sent to you in the post.
Advanced booking and payment is essential for many of our cruises. Some cruises will be booked up months in advance so it is always best to ring and check. We can not guarantee you a place if you have not booked. Santa Cruises are by advanced booking only and no tickets will be available on the day.
I’ve paid for my ticket but I can’t go – what now?
If you have purchased a ticket from us for a cruise and it is your choice not to sail we can not offer you a refund except in exceptional circumstances. Many of our cruises are fully booked in advance and we have to turn people away.
If you simply decide you do not want to sail anymore we can not refund your ticket. You will be welcome to transfer it to another date if you let us know well in advance.
We will normally only offer refunds if we have made the decision to cancel it.
Refunds in exceptional circumstances are at the discretion of the company manager.
What facilities do you have for the disabled?
Both our vessels can cater for the disabled or those with walking difficulties. The Tudor Rose can take a maximum of three wheelchairs. The Pride of Exmouth varies at the discretion of the skipper. Anyone who is confined to a wheelchair must have a carer with them in case of emergency. Both vessels can be difficult for the disabled at extremes of tides.
  |
What time should I arrive for my trip?
You should normally aim to arrive 15 minutes before the stated departure trip.
If you need to collect tickets or pay fares you should consider arriving earlier as there maybe other people in the same situation.
Parking is limited at Exmouth Docks so please consider using a different method of travel - see our Getting Here Guide
Many of our trips are tide dependant and must leave on time, this is especially true for our day trips so please ensure you arrive promptly for departure on both outward and return journeys.
Due to the design of Exmouth Docks we do not have our own parking except for coaches.
Please try and visit us by a method other than a car. There are plenty of options all available on our Getting Here page
If you have to arrive by car a small amount of Short Stay Pay and Display car parking is available on Exmouth Seafront or Long Stay parking is available on Exmouth Marina
Can I bring my dog on the boat?
Yes, we welcome well behaved dogs on all our cruises, please do not leave them in your car particularly in hot weather. We request that they remain on a lead at all time whilst on the boat and are the responsibility of the owner throughout the cruise. Please remember that some trips maybe very busy with lots of children and adults aboard which some dogs may find stressfull. We welcome all assistance dogs including assistance dog puppy walkers
Why has my trip been canceled?
All of our cruises are subject to weather, tide and local conditions. Your safety aboard our boats is paramount to us and therefore it is sometimes necessary to cancel or postpone a trip.
The River Exe is very calm and these trips are rarely affected. However, any sea going trips can be affected by changes to the weather, especially strong winds.
It is advisable to ring our booking hotline if you are unsure about the status of your trip particularly if you are traveling a long distance to us.
If we cancel your trip you will receive a the option to transfer your ticket to another date or refund of any pre-paid fares.
What is the best trip to go on?
This mainly depends on the type of person you are and what you and your party prefer.
Our River Exe Cruises are often frequented by groups of people staying at local hotels or who are part of coach tour holidays. Our coastal cruises and day trips are popular with families. The choice of cruise is up to you but feel free to talk to a member of staff about which trip is best for you.
We do not recommend our day trips to Torquay, Brixham or Sidmouth for the disabled due to the method of landing. Wheelchair users will be unable to depart the boat at the destinations unless they have some mobility.
|
You can expect our trips to be fairly busy during any peak season such as the School Holidays. Day trips are often popular as we advertise them at local hotels and holiday parks and the Round Robin River Cruise can prove busy as we often have coach groups on them. The best thing to do is to pre-book your tickets with our booking office to ensure your place.
We CANNOT guarantee you a place on a cruise if you simply turn up. This is especially true of special event trips such as Bonfire night and the Red Arrows, tickets for these trips must be pre-booked.